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4.1.4. FIRM4

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Firm4 is a subsidiary of a major European telecommunications operator specialized in the design, development and implementation of software solutions dedicated to telecom operators. Their services include high-throughput multimedia networks, digital transmissions by satellite and the deployment of third-generation mobile networks. In addition to IS and engineering services, Firm4 offers turnkey solutions that cover all stages from the feasibility study to the deployment of network solutions. The company also develops billing and mediation systems that enable the operation of new generation networks keeping pace with the explosive growth of IP services offerings.

Firm4 has references in more than 100 countries and its staff includes 800 consultants of more than 30 different nationalities. The company has affiliates in Algeria, Argentina, France (headquarters), Indonesia, Morocco, Poland and South Africa.

« This diversity of skills and cultures is enhanced by a strategy of local units on all continents that keeps the firm in close touch with its clients. And our unique telecommunications operator business knowledge and experience have ensured improved productivity for our clients and high-quality services for our clients’ customers. »

The company’s presence in Morocco is the result of a 10 years work in the kingdom, where it has carried out various strategic projects with actors of the telecommunications market. Three years ago, the company transformed a part of its Moroccan affiliate into an outsourcing centre to carry out the development of specific software solutions for company’s clients worldwide. The centre has built a team of 150 engineers specialised in all the relevant technical operating fields in order to meet your outsourcing needs.
I had an interview with the director of Firm4’s Moroccan affiliate who explained to me his company’s offer in terms of offshoring. He distinguished two types of services:

« The remote management from our management centres, this concerns remote management or partial outsourcing from our centres. And the Outsourcing of our clients’ applications from their processing centres, this is the complete solution to meet their requirements. It includes the operation and maintenance of their applications on the infrastructures at our processing centres. »

These progressive outsourcing solutions respond to their client’s objectives in terms of costs, business expertise, user proximity and upgrading of their information systems. This industrial approach is based on various specific steps of implementation, in addition to good quality practices. Firm2 ensures rigorous management of customer relations: indicators, follow-up, progress plan, strategy and supervisory committees.

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